A student discussing and laughing in student central

Submit an Inquiry

Student Central is your go-to resource for questions about:

  • your undergraduate application
  • registration, course planning, and academic advising
  • grades and exams
  • student awards and financial aid
  • your student record

Reach out anytime – we're here to help!

Submit an Inquiry

Tips before submitting

  • Have you already applied to Lakehead? If so, you can find your Lakehead username/password in your Acknowledgement email that you would have received when you first applied!
  • Forgot your password? Change your password or contact the Help Desk: 807-346-7777
  • Don’t have a Lakehead username/password? If you are a future Lakehead student or supporter, our friendly team of Recruiters can help you explore our program options and how to apply. Connect with our Recruitment teams here.
  • Check out myPortal for various self-service tools such as course registration, confirmation of enrolment, program change requests, program requirements, and more!

Inquiry Form

Please submit your question about any of the areas above using our Inquiry Form. You will be required to have a Lakehead username/password to submit an Inquiry so we can best support you.

Submit an Inquiry

Please note: at times, our inquiry volumes can be high and may take 5-7 business days to get back to you.

 

For any other inquiries, other helpful resources and supports at Lakehead University include: 

  • For future Lakehead students looking for information about programs of study and how to apply, connect with our Recruitment teams here.

  • For information about tuition and fees, paying tuition, payment methods, refund policies, tax forms, and any other matters relating to your student account, contact Accounts Receivable: accounts@lakeheadu.ca

  • For graduate students, for information about your graduate program application status, graduate funding opportunities, program requirements and any other related matters, contact the Faculty of Graduate Studies: gstudent@lakeheadu.ca 

  • For information about services provided by the Student Union, including the Bus Pass, Health & Dental Plan, contact the Lakehead University Student Union (LUSU): general@lusu.ca 
  • For international students inquiring about immigration including status, documents and other immigration matters, contact International Student Services:  immigration.intl@lakeheadu.ca. For international students inquiring about international student matters other than immigration, contact International Student Services: internationaladvisor@lakeheadu.ca

For more information about other services and supports available to you as a Lakehead student, visit https://www.lakeheadu.ca/students