Contact Us

Thunder Bay

Address:

Prettie Residence Building (Entrance at Roadside)

Phone: +1 807-343-8361

Fax: +1 807-346-7740

Orillia

Address: Residence Building (OR 1015/1017)

Phone: +1 705-330-4008ext. 2116

Fax: +1 705-326-9031

about

Mission

Student Health and Wellness aims to provide holistic, evidence-informed health and wellness services to meet the diverse needs of our student population.

Student Health and Wellness Values

Utilizing a collaborative approach to work with University and community partners in order to provide an integrated service model and work with students to define their circle of care.
Promoting a respectful, compassionate environment that recognizes the importance of human dignity.
Following a student-centred approach by ensuring students guide their care and that services are tailored to meet their unique needs and goals.
Offer accessible and timely services to students that meet their needs.
Utilizing a strength-based, trauma-informed approach that recognizes that people are inherently good and every one comes with capabilities and experiences that are integral to their learning and development.

Rights of Patient/Clients

Patients/Clients are treated with respect, consideration, and dignity, and are provided with courteous, professional care without discrimination due to race, ethnicity, gender, sexual orientation, religion, or country of origin.

Patients/Clients have the right:

to select and/or change their health care provider.
to receive care in an inclusive, safe and, welcoming environment
to participate in decisions regarding their healthcare treatment; and to have their cultural beliefs and traditions respected in the treatment process.
to have their personal health information treated in confidence
to be addressed according to their preference
to accessible information regarding the scope and availability of services

Conduct and Responsibility of Patients/Clients

To provide useful feedback about services and policies
To follow our cancellation policy and inform us if you are unable to attend your scheduled appointment the business day prior.
To be on time for your scheduled appointment

To treat others with courtesy and respect
To be an active participant in your care and discuss any difficulties or questions you might have about adhering to the treatment plan and/or following recommendations.

Contact Info, Location and Hours

Thunder Bay

Prettie Residence

Monday 8:45am- 4:15pm

Tuesday 8:45am- 4:15pm

Wednesday 8:45am- 4:15pm

Thursday 8:45am- 3:15pm

Friday 8:45am- 4:15pm

Closed daily from 12-1pm

(807) 343-8361

Please note our phone lines are monitored in the hours below:

Mon, Tues, Weds, Fri- 9:00-4:15

Thursday- 9:00-3:15

health@lakeheadu.ca

Image of campus map pointing towards student health and wellness

Orillia

Residence Building

OR 1015

Monday - Friday-8:30 am - 4:30 pm

(705) 330-4010 ext. 2116

Fax: (705) 326-9031

orluwell@lakeheadu.ca

Orillia campus map with wellness centre location in the residence building

We are a scent-free environment and we ask students/visitors to refrain from putting on perfumes, body sprays, etc. prior to entering our space.

Eligibility

PLEASE NOTE: Opting out of the LUSU Health & Dental Plan does not impact your access to services from Student Health and Wellness; they are different fees/plans for different services.

Eligibility Criteria for Services

Full-time and Part-time undergraduate and graduate students who have paid the appropriate ancillary fees are eligible to access Student Health and Wellness services. Learn more about Lakehead Ancillary Fees.

Eligible students typically have access to the services for the current academic year. Eligibility for services continues until the end of April. Students who are not registered for Spring/Summer courses but would like to continue to access services and are returning in the fall can do so by paying a small extension fee.

In addition, when accessing our health services, eligible students must also provide proof of valid health insurance coverage. Examples of health insurance coverage are OHIP, other provincial health insurance plans, or the University Health insurance Plan (UHIP). Students must bring their student card and proof of valid health insurance coverage when booking an appointment or checking in for an appointment.

If you have questions about your eligibility:

Thunder Bay- Contact us by calling (807) 343-8361 or visit the Centre in person.

Orillia- Contact us by calling (705) 330-4010 ext. 2116 or visit the Centre in person.

Booking an Appointment

Orillia

Request for all health services and counselling appointments can be made through mySuccess

Thunder Bay

New Clients: Before booking your first appointment, you must complete our intake form. Once submitted, you’ll be redirected to the booking page.

Existing Patients & New Clients who have completed their intake:

Appointments can also be made by visiting our front desk or calling 807-343-8361 during office hours.

*Same Day/Next Day Counselling Appointments are released every morning for that same afternoon and the following morning.

Policies and Documentation

Cancellation and No-Show Policy

Thunder Bay

To ensure timely access to care for all patients, we have implemented the following cancellation and no-show policy:

If you need to cancel or reschedule your appointment, you must do so before 4:00 pm on the business day prior to your scheduled appointment.
If you miss your appointment without providing the required notice, you will be charged a no-show fee by your healthcare provider.

Orillia

If you need to cancel an appointment, please call us the business day prior by 4:00 pm so that we can open up that spot for someone else who may need it.

Privacy Statement

Student Health and Wellness collects, uses and discloses personal health information in the course of providing services and has the responsibilities of a health information custodian under the Personal Health Information Protection Act (PHIPA).

This statement provides a general description of Student Health and Wellness’s information practices.