Contact Us
Thunder Bay
Address:
Chancellor Paterson Library
Room LI 1015 (Main Floor)
Hours (EST):
Monday - Friday: 8:00 a.m. to 5:00pm
email: helpdesk@lakeheadu.ca
Phone (Internal): 6600
Phone: +1 (807) 346-7777
Software Available
Faculty, Staff and Students can request certain software items at the TSC Computer Helpdesk.
Some software can only be installed by TSC staff on University owned or leased, and controlled, computers only. The computer must be located on the Lakehead University campus. Eligibility is only for the duration of employment or enrolment at the university.
Once employment or enrolment terminates, any and all copies of the software must be destroyed by user and written notice that this has been done must be given to the Technology Services Centre. Graduate students may request software at the TSC Computer Helpdesk. Access to Office 365 is also removed and deleted under the same terms.. TSC cannot restore these accounts once deleted. Please ensure any Office 365 information is transferred prior to leaving Lakehead University.
If you would like to request SPSS, ArcGIS for home use, please see our software request form to get started. Please ENSURE you check the software manufacturer's system requirements before purchasing or downloading any software.
| Software | Who Is It For? | How To Get It |
| SPSS | Staff, Faculty and Students can install | Please contact Helpdesk for more info and current pricing, or fill out the software request form. |
| Adobe Pro DC and Creative Cloud | Faculty and Staff can Request a quote for Adobe. | Request via TSC Support Ticket. |
| Office 365(Word, Excel, PowerPoint, OneNote, Outlook) | Free for current students, Faculty and staff | Visit the following website to log in |
| Matlab | Site license for current Faculty, Staff and Students | For access, please visit MATLAB Access and Support for Everyone at Lakehead University |
| ------ | ------- | -------- |
| Windows OS | Faculty and Staff can Request updates to the current operating system, | Request via TSC Support Ticket |
| ARCGIS Desktop | Authorized Students can Install | Request can be made via software request form. |
| ARCGIS Pro | Staff, Faculty and Students can install | For instruction on how to access and install. Please go here |
| ------- | -------- | -------- |
| Autodesk Software (Fusion 360, Inventor Pro, Revit, AutoCAD, 3ds Max, Maya) | Free for current students | Download from the Autodesk website |
| NVivo | Free for Faculty and Graduate Students *must be a Lakehead owned device - cannot be installed on personal devices. | To request this software, please submit a ticket |
| Aspen HYSYS | Authorized Students can Install | Software access list to be provided by Instructor *Student's should not email the Helpdesk directly for this application |
Standard computer lab deployment applications:
TSC advises that the following software will be included in all standard computer lab deployments:
Microsoft Office 365
Adobe Acrobat Reader
Google Chrome
Mozilla Firefox
VLC Media Player
ArcGIS Desktop
ArcGIS Pro
Google Earth Pro
NVIVO
Research Insight
SPSS
Matlab