Employee Assistance Program (EAP): TELUS Health

The Resiliency Coaching program, part of TELUS Health's Employee Assistance Program (EAP), offers support to employees dealing with stressful work situations. Accessible via phone, the TELUS Health One app, or the website, the program connects individuals with a resiliency coach who provides personalized sessions to assess their professional satisfaction and develop strategies for improvement. The coaching explores career direction, skill development, coping strategies, and overall outlook, helping employees better manage life demands, improve work performance, and boost self-confidence. 

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Dealing with the loss of a friend, family member, or co-worker can be overwhelming, especially when you are expected to maintain your daily routine. Talking to a counsellor can provide support and help you manage feelings of grief, anger, or anxiety. Counselling can also guide you in supporting others affected by the loss and help you find community resources and support groups.

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TELUS Health’s Employee Assistance Program (EAP) provides support for individuals dealing with depression and anxiety. These conditions can affect mood, thoughts, energy levels, and daily activities such as work and relationships. If you or someone you know is experiencing persistent symptoms of depression or anxiety, you can contact the EAP anytime for confidential help, including support, information, and referrals. Resources and articles on these topics are also available through the TELUS Health One platform.

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Financial wellbeing is as important as physical and mental health. It involves feeling in control of your finances, being able to handle financial setbacks, and working toward your financial goals, such as retirement. Many people delay financial planning, leading to challenges later in life.

Through TELUS Health’s Employee Assistance Program (EAP), financial counselors provide support in areas like budgeting, debt management, credit rebuilding, mortgage questions, and more. EAP also offers tax consultations with qualified professionals, providing information on federal tax issues.

The program features an online financial toolkit, offering resources for budgeting, saving, managing debt, and reducing financial stress. A financial assessment tool helps users evaluate their financial wellbeing and provides personalized recommendations. All resources are accessible through the TELUS Health One platform.

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TELUS Health provides various legal resources to support individuals in need of legal assistance.

• Document Preparation: An online tool offers guidance on drafting legal forms such as wills, powers of attorney, and complaint letters.
• Legal Consultation: Users can receive a free, 30-minute telephonic consultation with a lawyer in most areas of law (excluding business and employment law) through the legal referral service.
• Local Attorney Referral: If necessary, TELUS Health helps find a licensed attorney in your area, and users may qualify for discounts on retainer fees if they choose a lawyer from the network.
• Legal Library: A comprehensive library contains hundreds of articles and FAQs on various legal topics, including bankruptcy, divorce, family law, estate planning, immigration, and landlord/tenant issues.

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TELUS Health's Employee Assistance Program (EAP) provides support for mild to moderate behavioral issues and family communication, with specific guidelines for children. Parents typically play an active role in their child's care, and children under 16 can access support based on their ability to understand informed consent. For those 16+ (14+ in Quebec), parental consent is not required.

Support for children:

• Under 8 years old: EAP rarely provides counselling for children under 8 due to the short-term model and the child's developmental stage. In these cases, consultations are held with parents, and a family file may be set up for parental support.
• Ages 8-13: Counsellors assess if EAP is suitable. If not, alternative recommendations, such as community resources, are provided. If suitable, a family file is opened, and parents are encouraged to attend the first session.
• Ages 14-15: No consultation is required, but a family file is created. Parents are advised to attend the first session. If the child can demonstrate an understanding of confidentiality, a file may be opened in their name, protecting their privacy.

In cases of more serious mental health symptoms, like anxiety or depression, specialized treatment beyond EAP’s scope may be recommended.

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Understanding your feelings during a crisis is crucial, as traumatic experiences can elicit strong emotional reactions that impact daily functioning. It is important to recognize and validate your feelings by honoring your emotions, avoiding comparisons with others, and practicing self-compassion.

Common initial reactions may include shock, numbness, fear, and exhaustion. As time passes, you might begin to feel more stable but still experience intense emotional fluctuations, which are normal when processing trauma. Physical and mental impacts can include unexplained fatigue, difficulty sleeping, lack of energy, and trouble concentrating.

To care for yourself during this time, focus on:

• Physical health: Eat nutritious foods, engage in enjoyable physical activities, ensure adequate rest, and be mindful of substance use.
• Emotional health: Participate in activities you love, connect with supportive friends and family, talk to others with similar experiences, and reach out to spiritual or health professionals.

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